Policy Details
A clear path through every return.
The following terms reflect Ecosphere’s published Refund and Returns Policy. Contact the support team before returning an item so eligibility, documentation and the correct destination can be confirmed.
Return eligibility
The published return window lasts 30 days from purchase. After 30 days, a full refund or exchange cannot be offered under this policy.
To be eligible, an item must be unused, in the same condition in which it was received and in its original packaging. A receipt or other proof of purchase is required.
Non-returnable items
The published policy excludes the following types of goods:
- Perishable goods, including food, flowers, newspapers and magazines
- Intimate or sanitary goods
- Hazardous materials, flammable liquids or gases
- Gift cards and downloadable software products
- Certain health and personal-care items
Partial refunds
A partial refund may be considered when an item has obvious signs of use, is not in its original condition, or is damaged or missing parts for reasons unrelated to an Ecosphere error. Items returned more than 30 days after delivery may also be ineligible for a full refund.
Refund process
After a return is received and inspected, Ecosphere will email you to confirm receipt and advise whether the refund has been approved or rejected. Approved refunds are credited to the original payment method.
- Check the relevant bank account again.
- Contact the card provider, as posting can take additional time.
- Contact the bank to ask about its processing time.
- If the refund is still missing, email admain.ecosphere@gmail.com.
Sale items
The published policy states that only regular-priced items may be refunded and sale items cannot be refunded.
Exchanges
Items are replaced only when they are defective or damaged. To request an exchange for the same item, contact admain.ecosphere@gmail.com and wait for return instructions.
Gifts
If an item was marked as a gift when purchased and shipped directly to the recipient, the recipient may receive gift credit after the returned item is received.
If the item was not marked as a gift, or the purchaser received it before giving it to the recipient, the refund is sent to the original purchaser.
Return shipping
Customers are responsible for return-shipping costs. Shipping costs are non-refundable, and where applicable the cost of return shipping may be deducted from the refund.
Delivery times for exchanged products vary by location. For higher-value returns, consider a trackable shipping service or shipping insurance. Receipt of a returned item cannot be guaranteed.
The published source does not provide a completed return address. Contact Ecosphere and receive approval and the correct destination before sending an item.